FAQs

Below is a list of commonly asked questions relating to the Safety Culture products and services.

OHS System

Online Inductions

Desk Doctor

OHS System Answers

How long does it take to customise the OHS System to our company?

As little as 15 minutes:

  • Enter your company name using the edit/replace feature
  • Insert your company logo
  • Enter the review date using edit/replace
  • Insert an evacuation plan

That is it! Of course, if you want make a custom cover page, or spend as long as you want adding your own content, you can. Most companies find the OHS Policies are up to date, and ready to print.

Once I have customized my OHS System what do I do next?

After customising your system, we suggest you give each employee their OHS Manual 48 hours prior to inducting them into the company policies. SafetyCulture provides Online Inductions, or you can simply talk through each of the policies with your employees. Print a copy of the employee policy agreement for your employees to sign and then keep a copy on file.

Is the OHS System for people who have done a Workplace Health and Safety Officer course?

No prior OHS experience is required to implement the policies. An understanding of your business and the risks involved is most important.

If my company has multiple sites, should we have an OHS Diary at each site?

Yes, you should have an OHS Diary or recording station wherever workers spend most of their time. Individual diaries can be purchased from our online store. What specifications does my computer need to have to use the OHS System? Your computer is required to have Microsoft Word 2000 or later installed. With Microsoft Word you are able to view, edit and print the OHS System.

Why should we have OHS System?

Every employer is required to provide a safe system of work for their employees. You need to have a written structure to your system, ensuing it can be updated, so that employees are given the same message and you have documented evidence of what has been supplied.

What is the difference between a policy and a Standard Operating Procedure?

A policy is the guiding light. What the company sees as its objective. Example: We value our image so no damaged vehicles will be allowed on the road.

A Work Method Statement is the nuts and bolts of how you do things. Example: You will report all damage to vehicles to the supervisor as soon as it occurs. The supervisor will obtain a replacement hire vehicle. Two quotes will be obtained sort of like an Act and the Regulations. One outlines the overall aim and the other tells you what/how you are to do things.

My business is low risk, does that mean I need to have OHS Policies?

Yes, although the level of risk varies from industry to industry, every employer has a legal obligation to provide a Safe Work System. Workplace policies form part of a OHS System.

A workplace inspector recently visited our Company and said that everything was fine. Why do we need a OHS System?

This is a common misconception amongst employers. No Government workplace inspector will ever give you a written letter stating that you are now complying with all of your obligations as an employer. It is similar to driving an unregistered vehicle and being pulled over for a random breath test. Just because the officer fails to realize that your vehicle is unregistered, doesn't make it ok to drive. This is precisely what happens when an inspector pays a visit. They are a visual presence to raise awareness and compliance, they generally look at obvious visual risks. Inspectors do not have the time or resources to conduct comprehensive OHS Audits.

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Online Induction Answers

How long does an Online Induction take?

About 20 minutes with no video, or around 30 minutes with the Safety Essentials video. Customised inductions will vary in length depending on content.

Can inductions be customized to our company policies?

Yes. Inductions can be tailored to meet your company policies, they can include company photos, video and logos. Reporting channels can also be customized to suit your requirements.

What do my employees get after they do an induction?

Once an Induction is completed, the manager is emailed a certificate of completion including a list of the OHS units covered.

How much does it cost for an Online Induction course?

Inductions start from as low as $22 each.

Is it possible to do the Online Induction on site or in the field?

Yes. If you have a mobile computer with a wireless roaming internet connection, you can have employees complete inductions in the field.

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Desk Doctor Answers

What does it take to get going with Desk Doctor?

Desk Doctor is very easy to use. There is virtually nothing to learn. So just load the program, do the Assessment and start getting protected. If you need more help to get going, visit the online tutorial in the Help menu.

How long does the Assessment take?

About 30 minutes. It is best to take some care doing the Assessment as your program of exercises will depend on the answers you give. So we advise you to do this when you have a few quiet moments.

How often should I do the Assessment?

You can take the Assessment as often as you wish. In any case we advise redoing it at least every month, or when you notice different symptoms, to keep up with changes in your general condition.

What data does Desk Doctor collect from my computer?

We only count keystrokes and mouse clicks and measure the types of mouse motion.

Does the program keep my Assessment answers?

No. Desk Doctor uses the answers to create your exercise plan and then immediately removes them from its memory ensuring that your confidentiality is secure. If you wish to save your answers for your own reference, you may save them as a text document from the Assessment results page at the end of the Assessment.

What about setting up my workspace along ergonomic lines?

Desk Doctor is an excellent companion for other measures to make your workplace healthier. Use well established ergonomic guidelines when you setup your work environment.

Can Desk Doctor work with other pointing devices besides a mouse?

Desk Doctor can be used with most pointing devices besides the conventional computer mouse and with most types of keyboard.

Desk Doctor is effective for preventing and rehabilitating RSI when used with:

  • Track balls
  • Ergonomic mouse
  • Touch pads
  • Graphics tablets (not currently supported on Macs)
  • IBM Track Point
  • Conventional mouse
  • Conventional keyboard
  • Ergonomic keyboard
  • Dvorak keyboard
  • Split keyboard
  • Laptop computers
  • Desktop computers

Will Desk Doctor interrupt my work?

With Desk Doctor you decide when to exercise based on the Health Score displayed in the Health Monitor. This way your work is not interrupted. You take a break when it is convenient.

How do I know I am doing the exercises properly?

You get maximum benefit from the exercises if you do them close to the way they are demonstrated in the video. Read the accompanying text for extra guidance.

How do I know I am doing the Assessment properly?

There is a button at the bottom of the screen which starts a video tutorial and another button '?' (question mark) that explains the process via text help. Why do the exercises change every time I do the Assessment? (How much should they change?)

As your health improves, the types of exercises you receive will change as well as the frequency of certain exercises. This is completely normal and part of the way that Desk Doctor adapts to your current needs.

What happens if my CD does not turn up in the post?

Email orders@safetyculture.com.au or phone Safety Culture on 1300 306 604.

Is my single user license transferable?

No. You may not transfer your license. If you would like to purchase multiple licenses, please contact our sales team HERE.

What happens if I don't complete an exercise?

Any uncompleted exercise will be started again from the beginning at your next exercise break. It is important to follow the recommendations of the program.

What should I do if an exercise causes me pain?

Stop. You can turn a particular exercise off by going into the profile viewer and clicking on the exercise while holding down the shift key. If there are several exercises that cause you discomfort, you should speak to your doctor before continuing.

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